Contact Us
Please click on the link below if you would like to contact us about a query or whether you would like to feedback to us, including complaints.
We may ask you for your NHS number to help us locate your record.
You can find your NHS number here.
Feedback, Compliments, & Complaints
How Do I Feedback to You?
Providing us with feedback helps us to learn what we are doing right, and where we can improve the care we provide. We really encourage this. We welcome all feedback, positive & negative, personal & organisational. You can provide us with feedback using the following contact details:
Tel: 0300 303 8063
Email: Here.feedback-mskpartnership@nhs.net
Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG
How Do I Make a Complaint?
We know that sometimes things do not go to plan. You may not receive the care you were expecting and may want to complain. Our complaints process is designed to support you in making your complaint and ensure that we learn as a result.
Tel: 0300 303 8063
Email: Here.feedback-mskpartnership@nhs.net
Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG
What Happens After I Make a Complaint?
- We will acknowledge receipt of your complaint within 2 working days.
- One of our team will call you to discuss your complaint within 7 working days of receiving your complaint to understand more about it and what matters most to you in this process.
- Depending on the outcome of your conversation, if you would like to receive a formal response to your complaint following our investigation, this will be sent to you within 20 working days of us first receiving your complaint.
We take all complaints very seriously and we hope to be able to support you and resolve your concerns. If you are not happy with our handling of your complaint at any point please raise this with us and we can work together to resolve this with you.
If you are not satisfied with our final response you may ask the Parliamentary & Health Service Ombudsman to review your complaint. They also have advice and support information including links to advocacy services that can help you, represent you, or even make a complaint on your behalf. As well as their website (linked above) they can also be contacted via 0345 015 4033.
If you require information in any other formats or translated into different languages, please let us know and we will arrange for this.