We have a team of Patient Care Advisors who are happy to help with any query you might have about your musculoskeletal referral, appointments or treatment.
We can be contacted in a number of ways:
Your understanding matters
It is fundamental that you feel fully involved in your health decisions and it is therefore highly important to us that we provide information which is accessible to everyone. If you would like any of your letters or any of the patient information or other materials in another language or in large print, please contact us and we will arrange for this. Please also note that we are able to provide interpreting services, both face to face and over the phone, for all appointments if we know in advance.
For Brighton and Hove and Mid-Sussex, please call us on 0300 303 8063
Phone lines are open Monday – Friday 9am till 7pm
For Horsham and Crawley, please call us on 01273 242054
Phone lines are open Monday – Friday 8am till 4pm
Please note that calls to these numbers are charged at local rate from landlines.
We have a different email address for the different clinical support teams we have, these are based on the area you live.
Please select the email which represents the area in which you live:
Crawley physiotherapy: Crawley.firstname.lastname@example.org
Brighton & Hove and Mid-Sussex: Here.email@example.com
Horsham physiotherapy: firstname.lastname@example.org
Hand & Wrist self-referral: email@example.com
If you would prefer to post something to us, please send this to:
177 Preston Road,
If you do contact us by post please ensure you include your full name, date of birth, return address and if possible a contact number, so that we can be sure that we are able to respond to you.
We are also always looking for patients to join our group of patients who work with us to further improve our service.
If this is something you would like to know more about please contact us on the details above.
Feedback and Complaints
If you would like to give us feedback about any aspect of our service, please fill out the form below, or contact us on one of the methods above.
If you would like to make a complaint then please call directly so that we can respond to your query in a more timely manner.