Following the successful introduction of self-referral for Physiotherapy in Horsham and Crawley last year we are pleased to be introducing self-referral for Hand and Wrist conditions in Horsham, Crawley and some Brighton practices.
This means you can now access self-referral at any time of day. If you are 17 or older and are registered at a practice in Horsham and Crawley or certain practices in Brighton, you will be able to self-refer into our hand and wrist physiotherapy service.
This is a key step in placing patients at the heart of their care. By opening up the entry point for referral we are hoping it will ease access for you, save GP’s time and enable our colleagues in the service to connect with patients much sooner if need be.
We believe that you are the expert in your body and how you feel. If you are not suitable for our community service we will also be able to redirect you to the right service for you, usually without the need for you to go back to your GP.
We have found when people self-refer to physiotherapy, because we have information directly from them, we are able to understand their needs much more fully and are able to get them to the right service first time.
What people say about self referral
“I was pleasantly surprised by the ease with which I made my self-referral and the speed with which I received my consultation.”
“I have found this new self-referral system excellent and cannot offer any suggestions for improvement.”
Award winning partnership working
Introducing self-referral to our community services would not have been possible without the support of our colleagues in the physiotherapy teams. The Physio team in Horsham and Crawley won the SCFT Quality Improvement Award (2017) for their work on self-referral.
One of the benefits to the Sussex MSK Partnerships model of partnership working is that we are able to easily transfer learning from one part of the healthcare system and introduce it to another. This means more patients benefit from each innovation that takes place.
Alongside introducing self-referral we have also updated our self-management information on our Hand and Wrist page to help support patients to manage their conditions and pain at home.
How can I refer into the service?
There are three ways that you can self-refer into the service:
- Via your GP, where your GP will give you some information about how to self-refer into the service
- Fill in our online form [insert link to online form]
- Alternatively you can pick up a paper form from your GP Practice, fill it in and either send it to us or pop it into the physiotherapy department.
What happens next?
Once you have completed the form, and filled out all the necessary information, you will receive an acknowledgement email so you know we have receive it, one of our specialist clinicians will look at your referral within 48 hours and decide what kind of appointment you need and then our clinical support team will contact you to make an appointment.
We are really keen that patients can get to the right place at the right time, so our form contains information such as the kind of pain you are experiencing, any impact to movement in your joints or how your symptoms may be affecting your life.