This page is designed to answer the most common questions about your appointment, and help you understand what to expect.
Frequently Asked Questions/What to Expect
Who Am I Seeing?
You will be seeing a fully qualified clinician (we have both Male and Female members within our service). You will be given your clinicians name when booking. If you have any preferences please let us know and we will accommodate you.
How Long will my Appointment be?
Most first appointments are 30 minutes long. Spine and Physiotherapy first appointments are 45 minutes, Pain are 60 minutes.
MSK follow-ups are 15 minutes. Physiotherapy, Podiatry, and Pain follow-ups are 30 minutes.
Will My Appointment Be On Time?
Our appointments normally run on time. On rare occasions your appointment may be a few minutes late due to unforeseen complications.
Please be on time for your appointment otherwise there may not be enough time to see/speak to you.
What Will Happen In My Virtual Appointment (Telephone/Video Call)
The NHS wants to make sure everyone is safe during the COVID pandemic and make sure you still get the right care and treatment.
This is why we now offer you a phone appointment first, with a clinician, instead of you coming to one of our clinics. This call will do everything that a face-to-face appointment would do, which is:
- Understand what matters to you
- Assess your condition
- Discuss care and treatment options
- Decide with you what the next steps might be
During this phone call, the clinician may ask you to switch to a video call if that is more helpful to assess what is wrong and if it is technically possible.
We refer to a phone appointment or a video appointment as a ‘virtual consultation’. We have learned that a virtual consultation can be as good as a face-to-face appointment for almost all people with musculoskeletal conditions. In the last few months, we have successfully seen many patients in this way.
How Will the Clinician Know What my Problem is if they can’t See or Touch Me?
Much of the information that our clinicians use to work out what is going on with your body comes from what you tell us. They do not necessarily need to touch or see you in order to understand what is wrong, and provide treatment for you.
What will happen in My Face to Face appointment?
Because COVID has become more infectious, we need to do even more to protect you and our staff. A face-to-face appointment will now only take place after a virtual appointment and only if absolutely necessary.
This means both of the following:
- If we can only assess what’s wrong through a physical examination.
- Whatever is wrong has to be treated urgently.
If it is decided that you should have a face to face appointment:
- The face to face element of the appointment will be for 15 minutes or less.
- Those 15 minutes will be only for a physical examination.
- The rest of the consultation take place by phone at an agreed date and time.
We will provide more detailed advice and support if you do come for a face to face appointment.
How Do I Change/Cancel My Appointment?
If you need to change or cancel your appointment please either call or email us with as much notice as possible. Which number or email address you should use will depend where you are being seen, please see our Contact Us page for all contact details.
Can I say no to a form of examination or treatment?
Yes, it is your choice to consent. You are always free to say no, or to ask for more information before you make up your mind.
Can I still be seen if I have a disability or have special requirements?
Yes. Help can be provided for anyone with special needs e.g. wheelchair use, deafness, visual disability, non-English speaking etc. Please contact us before your first appointment if you think you may require additional help.
Can I get hospital transport?
Transportation can only be provided on grounds of medical need and you will need to arrange this yourself for your appointments. Click here for more information about hospital transport options in your area.
What will happen after my appointment?
This will depend on whether you are seeing an Assessment & Rehabilitation Therapist (Physiotherapist/Osteopath) or an Advanced Practitioner. The What is Musculoskeletal page explains what may happen after your appointment/with your ongoing treatment.
How long will I wait for an appointment?
Where Will I be Seen?
We have a number of clinic locations across Brighton, Mid-Sussex, Crawley, Horsham, and East Grinstead. Follow the links below for Maps, Parking Information, Disability Access, and Public Transport information.
We will always try to book you at the location closest to you.
Brighton & Hove
Preparing for my Appointment
It is important to think about what matters to you and what you want from your treatment. This will help you and your clinician to choose a treatment that’s best for you.
If you have young children, not having time off your feet may be more important to you.
If you travel/move a lot, a treatment that can be performed anywhere may be better suited to your lifestyle.
During your appointment, AQuA (the Advanced Quality Alliance) recommends 3 questions to ask when discussing treatment choices:
1) What are my options?
2) What are the pros & cons of each option for me?
3) How do I get support to help me make a decision that is right for me?
It can be helpful to have these in mind going into your appointment. This leaflet offers more information on asking these questions.